Deliveries and Returns

Our Delivery Promise

All orders are normally dispatched to the delivery address that you supply within 3 days of receipt. If an item is temporarily unavailable for any reason or has a longer lead time, then you will be notified of the revised dispatch date and given the opportunity to cancel your order. Glad Rags use Royal Mail second class Signed For postage up to 2KG in weight.

For Christmas shopping, we urge all customers within the UK to use either Royal Mail Signed For Delivery or Special Delivery services to guarantee safe delivery. These options are both available in the shopping basket postage selection options.

If you opt to use Royal Mail First Class mail we cannot be held responsible for the safe receipt of your order. In the UK any orders in excess of 2kg's will be sent by Parcelforce 48 hour service unless you specifically request an alternative means of delivery. Your credit card will be debited prior to dispatch of your order.

* Parcelforce delivers parcels to UK mainland addresses up to 2 working days from dispatch. For Northern Ireland and all other UK Isle addresses 3/4 working days.

Delivery to countries other than the UK is available. Rates are stated in drop-down menus available in the shopping basket section of the check out process.

 

Returns

We accept the return of all items only if they are returned within 14 days and in their original packaging and condition. Under these circumstances we will issue a full refund for the price you paid for the item. You will be responsible for the cost of the postage to return the goods. Any return received by Glad Rags after 14 days will not be refunded. This does not affect your statutory rights.

Refunds will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods.

Please post all returns items to Clough House Farm, Summerbridge, Harrogate HG3 4JR and include your order number.